Terms of Service and Privacy
This website is provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security.
We do not guarantee or represent that the content and/or facilities available or accessible via this website will always be accurate, complete or current or that access to the website will be uninterrupted.
To the extent permitted by law we expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use this website, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors - whether typographical or otherwise, omissions, out of date information or otherwise.
Accessing this websites and downloading of material from them is done entirely at your own risk. You will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of such damage.
Unless expressly stated the copyright and other intellectual property rights (such as, design rights, trademarks, patents etc.) in any material provided on this website remains our property (or as the case may be another rightful owner).
Material on this website including text and images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, reused, broadcast or transmitted in any way, except for your own personal non-commercial use.
You must gain our permission for any other type of use. Contact us for further details.
Calls may be recorded for training and security purposes.
For customers with account arrangements, fares will be invoiced monthly with VAT added. All other customers should pay their fares directly to the driver at the end of their journey. Drivers can only accept payment in cash and cannot accept cheques or payments by card. Any price quoted for a journey, either by telephone or email, will be based on paying cash to the driver on the day.
Alternatively, customers may prepay their fare via the office, either by telephone or by visiting the office in person. Prepayments must be made no later than 24 hours before the start of the scheduled journey. Office staff are not permitted to accept cash, so any payments via the office must be made by credit card or debit card.
There is no charge for card transactions, but a £2 "Handling Fee" will be charged for each prepaid journey whatever payment method you choose, i.e. whether you choose to pay by credit card or debit card. This is not a card processing fee, but a handling fee to cover the administration involved with passing on your payment to the relevant driver after the journey has been completed.
For the sake of clarity, handling fees are not covered by The Consumer Rights (Payment Surcharges) Regulations 2012 as confirmed in Section 14 of the Government Guidance to that legislation.
When accounts are opened in the name of a corporate entity, for example a limited company, settlement of the account is the joint and several responsibility of the owners and managers of the entity as well as the person opening the account. Similarly, if the entity is a subsidiary of a parent organization the parent organisation will become liable for any outstanding account balance in the event of failure to pay. Furthermore, when bookings are made on account, the person booking the work as well as the person or persons being transported also become jointly and severally responsible for the cost of those particular bookings.
If the corporate entity changes name or ownership, including (but not limited to) a business sale, merger or acquisition, or if the operation of the business is transferred to another organisation, for example (but not limited to) corporate restructuring, then the owners and managers of the organisation absorbing the business will become jointly and sevally liable for any outstanding account balance. Under such circumstances, the acquiring organisation should exercise sufficient due diligence to inform themselves of this responsibility and the original owners and managers should make this clear as part of any disclosure requirements related to such a sale, merger, acquisition or restructure. Failure on the part of either party to exercise their responsibility in this regard will not be accepted as grounds for the new organisation to be absolved of their responsibility for settling any outstanding account balance.
Furthermore, continued bookings on account during such a transfer, with any subsequent attempt to avoid payment, will be considered to be attempted fraud, and we therefore reserve the right to respond with appropriate action against any individuals involved in such activity.
Invoices will continue to be issued to the original entity until we are notified of any such organisational change.
Unpaid AccountsThe corporate entity will be invoiced for the work, but if the account remains unpaid after 30 days, a delinquency charge of 30% of the outstanding balance will be added to the account and the other parties jointly and severally responsible for the debt (as detailed above) will be personally pursued for payment. At this point the account will also incur collection charges at the rate of £50 per telephone call, email or letter instigated by us or our collection agents in pursuit of settlement and interest at the rate of 5% per full or partial calendar month from the date of the original invoice to the date of settlement. These costs are in addition to any legal or court costs as well as any postage charges incurred for letters sent by mail or delivery charges for letters delivered by hand. Refusal to sign for recorded delivery items will be noted for use in court papers along with a description of the person refusing to sign.
For the sake of clarity, in the event that a corporate account remains unpaid after 30 days, we may then begin to send delinquency notices to any other person or entity jointly and severally liable, as outlined above, either at their business or personal addresses. We may also register the unsettled liability against each person or entity with relevant credit reference agencies.
When fares or accounts are settled by credit or debit card, card details will be held securely on file for future potential use. In the event of any unpaid booking or account invoice, these details will be used to secure payment automatically as part of our debt collection process.
Taxi fares quoted for journeys through toll points, bridges or tunnels, or zones subject to congestion charges exclude any such charges and these will be payable by the customer in addition to the taxi fare.
Similarly, taxi fares quoted for journeys relating to airports, docks or railway stations exclude any of the following:
- Parking charges
- Setdown fees
- Exit fees
Any such charges will be payable by the customer. If paying for the journey by card then a fixed fee will be added to the fare at the time of payment in lieu of the anticipated charges. See examples below for details. If paying by cash then the customer will be responsible for paying these extra costs separately. Customers must decide at the time of booking whether to pay for both the journey and extras by card or both by cash. We do not offer an option to pay one part in cash and the other by card as this can lead to customers accidentally being charged the wrong amount.
Example parking charges: Customers paying by card to be picked up from Gatwick Airport will have a fixed £8 fee added to their fare in lieu of anticipated parking costs. If a flight is delayed and the actual parking cost exceeds this amount then the customer will NOT need to pay any further amount as we will cover the extra cost. On the other hand, if the actual parking cost is less than this amount, we will keep any surplus to help offset situations where we have needed to cover exta costs for other customers. The parking charge for being picked up from Heathrow is £10 and works on the same basis as shown above. Customer booking to be picked up from other locations should ask for details at the time of booking.
Prices quoted by telephone or email do not include VAT. Where customers choose to be invoiced monthly, VAT will need to be added and a VAT invoice issued. Customers paying drivers directly, or paying in advance by credit card will not need to pay VAT.
Completing our online booking form does not guarantee vehicle availability, especially at short notice. We will confirm availability by email as soon as possible after you submit your booking details. This will normally be within an hour, within normal office hours which are displayed at the bottom of this page.
While every care is taken to ensure that vehicles are available for all bookings, there are many factors beyond our control which may subsequently affect availability. Bookings are therefore subject to availability of vehicles on the day of travel.
In the event that we need to cancel a booking, we will advise you as soon as practically possible. Priority will be given, where appropriate, to account customers and prepaid bookings above bookings that are due to pay the driver at the end of the journey.
In the event of a 6-8 seater not being available, we reserve the right to supply 4 seater vehicles in their place.
We take great care to provide you with a courteous and respectful driver, a clean and tidy vehicle, and to turn up punctually for your journey. In the unlikely event that you are disappointed with any of these expectations, please let us know immediately.
We also expect our customers to treat our drivers and their vehicles with a similar degree of courtesy and respect. Drivers therefore reserve the right to refuse or terminate a journey in the event of excessive abuse.
Any fare due for the pre-booked journey will still be payable in full, in addition to payment for any repairs or cleaning necessary as a result of damages caused by a customer, plus compensation for any time that a vehicle or driver is unable to operate as the result of a customer's actions.
Journeys cancelled by the customer with less than 36 hours notice will be payable in full, as will any journeys where the customer is not available at the agreed pickup time and location.
Refunds for journeys cancelled by the customer with less than 72 hours will be subject to an administration fee of £5.
When bookings are cancelled a cancellation reference will be provided. Cancellations received by email or via our online contact form out of office hours will be deemed to have been received at the start of the next business day. If this would be too late for the required amount of notice then the customer should cancel by telephone. If phoning out of office hours, a recorded message will announce the current emergency number to call for this purpose. Customers are advised to note the cancellation reference when phoning to avoid disputes about such phone calls being made.
In the process of dealing with you as a customer you are likely to provide personal data, either by telephone, email or via our various website features. We may store this data for use in delivering service to you and for occasional further communication with you to determine how best we may be able to serve you in future. If you would prefer us not to contact you then just let us know and we will respond immediately to your request.
Your personal data may include information such as:
Travel dates and times
Payment card details
Other data collected that could directly or indirectly identify you.
We take the security of all the data we hold very seriously and have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.
We will not sell your data to any third party, and will only hand over such details as are necessary to fulfil any legal obligation imposed on us by a Court of Law, or to third parties in fulfilling our business dealings with you. For example, we will need to pass your name and contact details to any driver that is due to collect you for a taxi journey. Similarly, in order to collect unpaid fares, we will need to pass your contact details to any collection agent involved in that process. This will include the Post Office for delivering letters on a signed-for basis, facilitated by providing your email and phone number(s) as well as your name and address.
We take our Data Protection responsibilities seriously and will ensure your details are kept secure at all times until they are no longer needed for our record purposes, at which time they will be disposed of appropriately. If you would like a copy of the records we hold about you, or to discuss any changes to your contact information, then please get in touch.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Manager and our dedicated team that supports this office by contacting us at firstname.lastname@example.org. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
We collect information so that we can provide the best possible experience when you use our services. Much of what you likely consider personal data is collected directly from you when you create an account or book any of our services (eg: billing information, including name, address, credit card number) or contact us for any other reason by phone, email or any of the forms on our websites.
However, we also collect additional information when delivering our services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
- Cookies and similar technologies on our website are used solely to enable the website to function. We do not use tracking cookies nor do we use any third party cookies.
- Data is automatically collected when you use our website and interact with our various online forms, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links contained within the pages, Internet Protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
- We may also gather supplementary data about you from other sources, including publicly available data from third parties, which we may combine with information we already have about you so that we can update, expand and analyse the accuracy of our records, to identify how best to serve you in future. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
- We may also capture your telephone number when you call our offices via the CallerID feature provided by telephone service providers.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the services you request, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include delivering, improving, updating and enhancing the services we provide to you. We collect various information relating to your use of our services, which we use to:
- Improve and optimise the operation and performance of our services, including our websites
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the services
- Detect and prevent fraud and abuse of our services and systems
- Collecting aggregate statistics about use of the services
- Understand and analyse how you use our services and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties.
We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Processing credit card payments
- Performing analysis of our services and customers demographics
- Communicating with you, such as by way email or survey delivery
- Delivering account invoices by post
- Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any staff, agents or subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating with you.
We may contact you directly or through a third party service provider regarding services you have booked, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Text (SMS) messages
- Telephone calls
- Automated phone calls or text messages
If you wish to update your preferences with respect to receiving communications from us and/or our partners by contacting us by email, telephone or post using the contact information provided on this website.
If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at email@example.com
Transfer of personal data abroad.
Compliance with legal, regulatory and law enforcement requests.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
We do not participate in any targeted advertising involving any third party, if we wish to do this in the future we will seek your explicit consent first, and allow you to disable this if you want to.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at firstname.lastname@example.org
Our services are not targeted to, intended to be booked by or designed to attract individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.
Data Protection Authority.
The Data Controller for Helen's Airport Cars is registered on the Information Commissioner's Office's Register of Data Controllers. You may direct questions or complaints in respect of how we handle your Personal Data to the Information Commissioner's Office.
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
FAO Data Protection Manager, Helen's Airport Cars Ltd, 24 Sudley Road, Bognor Regis, West Sussex PO21 2ER.
We will respond to all requests, inquiries or concerns within thirty (30) days.
Changes to Terms
We reserve the right to alter these terms and conditions from time to time without notice, so please review this page regularly.
These terms and conditions will be governed and construed in accordance with the laws of England. The courts of England shall have exclusive jurisdiction over disputes arising out of the access or use of this website.
Should any of the details outlined in these terms prove to be unenforcable in law, then the remaining terms outlined herein will remain intact and uncompromised by such a ruling.
Omission by us to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by us in writing.
Open all hours for advance online bookings*
Call for a quote on 01243 820 820, or book online now
*excludes bookings for pickups within 24 hours Office Hours: Mon‑Fri 8:30‑6pm / Sat 8:30‑5pm / Sun 9am‑6pm